Réclamations et recours
Approved by SMARTEDTECH SL (owner) · Effective 1 November 2026 · Version 2026.11.05 · LIFENTRY-COMPLAINTS
Cette traduction est fournie à titre informatif ; en cas de contradiction, le texte anglais prévaut.
Contact us first
Send your complaint to support@lifentry.net, or for legal notices to legal@lifentry.net or Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou (Barcelona), Spain. Tell us what happened, the account email you use and the remedy you want. Do not send passwords or full identity or card details. We acknowledge the complaint, assign an owner and give a reasoned answer; our own response times never extend any statutory deadline.
Your other routes
Privacy complaints may go to the Spanish Data Protection Agency (AEPD, https://www.aepd.es) or another competent supervisory authority. Consumer complaints may go to the competent consumer authority. We have not committed to a binding alternative-dispute-resolution body. The former EU online dispute resolution platform has been discontinued and is not a working route. Court and regulator routes remain open, and contacting us does not stop limitation periods.
Review and law
A person who was not involved reviews a disputed account restriction or a refund outcome, considers the evidence, gives reasons and explains any escalation. We do not promise a particular result. Spanish law governs, subject to mandatory law; consumers keep their mandatory protections and courts.